Refund Policy

Business to Consumer Return Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@noyyalgogreen.in. Please note that returns will need to be sent to the following address: Noyyal & Co 2/225 Sedimuthur, Mannur PO, Pollachi 642005.

If your return is accepted, we’ll send you a return shipping instruction on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@noyyalgogreen.in.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like printed bags, custom bags, custom sized bags or custom quantity bags (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@noyyalgogreen.in.

Business to Business Return Policy

Thank you for choosing NoyyalGoGreen.in for your business needs. We strive to provide you with high-quality products and exceptional service. In the event that you need to return or exchange any goods purchased from us, please carefully review the following B2B Goods Return Policy.

Eligibility for Return:
1.1 Only goods purchased directly from NoyyalGoGreen.in are eligible for return.
1.2 To be eligible for a return, the goods must be unused, in their original packaging, and in the same condition as when you received them.
1.3 Customized or personalized goods are not eligible for return unless they are defective or damaged upon receipt.
1.4 Goods that have been used, altered, or tampered with are not eligible for return.
1.5 The return must be initiated within three [3 working] days from the date of delivery.

Return Process:
2.1 To initiate a return, please contact our customer support team at [09894533344]. Provide them with your order details, including the invoice number, item(s) to be returned, and reason for return.
2.2 Our customer support team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number.
2.3 Clearly mark the RMA number on the outer packaging of the returned goods.
2.4 You are responsible for the return shipping costs unless the return is due to our error or a defective or damaged product.
2.5 We recommend using a trackable shipping service to ensure the safe return of the goods.
2.6 Once the returned goods are received and inspected, we will notify you of the status of your return and proceed with the appropriate refund or exchange.

Refunds:
3.1 If the return is approved, we will process the refund to the original payment method used for the purchase.
3.2 Please allow three [3 working] business days for the refund to be processed and reflect in your account.
3.3 Shipping and handling charges are non-refundable, except in cases where the return is due to our error or a defective or damaged product.

Exchanges:
4.1 If you wish to exchange a product, please follow the return process mentioned above and specify the desired replacement item.
4.2 Exchanges are subject to product availability. If the requested replacement is unavailable, we will issue a refund as per the refund process mentioned above.

Damaged or Defective Goods:
5.1 In the rare event that you receive damaged or defective goods, please contact our customer support team immediately upon receipt of the shipment.
5.2 Provide them with detailed information and supporting evidence (such as photographs) of the damaged or defective goods.
5.3 We will work with you to promptly resolve the issue, either by providing a replacement or issuing a refund.

Non-Returnable Items:
6.1 Certain items are non-returnable, including but not limited to:
- Consumables or perishable goods
- Items with expired shelf life
- Items without original packaging or missing parts

Policy Updates:
7.1 NoyyalGoGreen.in reserves the right to update or modify this B2B Goods Return Policy at any time without prior notice.
7.2 Please review the policy periodically to stay informed about any changes.

If you have any further questions or require assistance, please contact our customer support team at [09894533344]. We are here to help you.